Established in January 2010, the Centre for Information Technology, Organizations, and People (CITOP) is a strategic research unit within the Sprott School of Business that is dedicated to helping organizations better understand and manage the interrelationships between technology, organizations and people.

At CITOP, we strive to better understand the affordances of information technology in the context of organizational features (strategy, structure, systems, and processes), managerial intent, and the impact on people (roles, work-life, and well-being among others).

Our research activities encompass three phases: developing theories, hypotheses, models and frameworks; applying, and where possible, empirically testing these in practice through close cooperation with business, governments and other organizations; and transferring knowledge to practitioners, students and scholars.

CITOP was recently featured in Research Works for our research on the impact of a new information technology (IT) system in use at the Ottawa Hospital. The new system, Computerized Provider Order Entry, helps medical staff to carry out daily activities such as ordering medication and blood tests.

Knowledge Synthesis Grant Final Report: Socio-cognitive Influences on Innovation

CITOP Research Themes

  • Policy and Strategy of ICTs
  • ICT-enabled Service Innovation – Design, adoption, deployment and use
  • ICT impacts on forms of organizing work processes, jobs and roles
  • Social, cultural, and demographic impacts of ICTs

Current Research Team



Associate Professors

Visiting Researchers

Assistant Professors


  • Rob Riordan

PhD students

  • Donna Wood
  • Valerie Gamache-O’leary

Research Fellows

  • Allen Brown, Health Canada, Ottawa, Canada
  • Laura Gover, Vancouver Island University, BC, Canada
  • David Hudson, EMC Corporation
  • William MacKinnon, Clarkson University, NY, USA
  • Tim Smith

Harvesting Value from IT Program


Gerald Grant, PhD
Director, CITOP
Associate Professor and Information Systems Area Coordinator
Sprott School of Business
Carleton University
Tel: 613-520-2600 ext. 8006