The ability to successfully navigate one’s way through conflict is a skill no one should be without. This course will take the participant through all of the essential skills, techniques and tools necessary to conflict resolution. Whether you yourself are in a conflict with someone, or you have to facilitate a conflict between two or more people, this course will be an indispensable component of your professional development. Participants will come out of this course with an increased awareness of how to prevent conflict, and will develop abilities that will enable them to resolve conflict with much greater comfort, ease and effectiveness.

Program Content

Communication for Conflict Prevention and Resolution

  • The essential skills
  • Difficult conversations

Conflict Resolution Skills and Techniques

  • The person vs the problem
  • Moving from positions to interests
  • Brainstorming for solutions
  • Reality-checking
  • Agreement

Navigating through Emotional Content

  • The role of emotions
  • Anger
  • Defusing emotional intensity

Power and Impasse

  • Identifying sources of power
  • Balancing power
  • Identifying resistance
  • Handling resistance
  • Techniques for breaking impasse

Model for a Conflict Resolution Process

  • Identification and value of the different stages
  • Minimizing the recurrence of the conflict
  • Adapting the model

Who Should Attend

  • Leaders
  • Human resource professionals
  • Organization development professionals
  • Public/Private Sector
  • Consultants

What You Will Learn

  • How to use communication to prevent and resolve conflict
  • How to implement skills, techniques and tools for conflict resolution
  • How to handle difficult or intense emotions
  • How to deal with power imbalances and impasse
  • How to minimize the recurrence of conflict
  • How to use a conflict resolution process

This course is also available for in-house management training

Additional Content

Brochure 2019-2020

Program Information

    Course Dates

    January 27-28, 2020

    Course Hours



    $1295 + HST

    The price includes:

    • Course material
    • Certificate of completion

    Register Now