Continuing pressures for improved accountability and greater value for money performance have prompted governments at all levels as well as other public sector organizations to focus on results as well as resources. Management cannot be viewed simply in terms of financial stewardship and outputs. Rather, in managing public sector managers pay formal attention to outcomes for clients and customers and impacts on quality of life for citizens.
Results based management means that leaders must articulate the results that programs and services should achieve, it means that leaders must develop performance measures to plan and monitor success, and it means that programs and services must be evaluated periodically to discover ways of improving relevance, effectiveness and efficiency. This is much more than reporting past performance for accountability reporting purposes. Results based management focuses on continuous improvement. In these times of fiscal constraint we need to get it right the first time.
This course will show public sector leaders how to define key results and performance measures, and how to use performance information in a variety of decision making processes. It will also describe the methodologies of program evaluation focusing on improving performance. This is not an academic course, but rather is aimed at practicing managers and gives simple step by step guidance, in plain language, about how to develop and use performance metrics in planning, monitoring and evaluation. Participants are encouraged to apply the concepts and tools to their own programs and services right there in the workshop to develop a results management and performance measurement framework.
Module takes place on June 18-22, 2018