Welcome to CITOP
Established in January 2010, the Centre for Information Technology, Organizations, and People (CITOP) is a strategic research unit within the Sprott School of Business that is dedicated to helping organizations better understand and manage the interrelationships between technology, organizations and people.
At CITOP, we strive to better understand the affordances of digital information technology in the context of organizational features (strategy, structure, systems, and processes), managerial intent, and the impact on people (roles, work-life, and well-being among others).
Our research activities encompass three phases: developing theories, hypotheses, models and frameworks; applying, and where possible, empirically testing these in practice through close cooperation with business, governments and other organizations; and transferring knowledge to practitioners, students and scholars.
CITOP was featured in Research Works for our research on the impact of a new digital information technology (IT) system in use at the Ottawa Hospital. The new system, Computerized Provider Order Entry, helps medical staff to carry out daily activities such as ordering medication and blood tests.
Using a Knowledge Synthesis Grant from the Social Sciences and Humanities Research Centre (SSHRC) of Canada, CITOP researchers produce the report Socio-cognitive Influences on Innovation (see the link below).
Knowledge Synthesis Grant Final Report: Socio-cognitive Influences on Innovation
Our current research program is entitled “Delivering value from investments in digital information systems in public sector organizations”. In collaboration with the Office of the Auditor General of Canada, the research seeks to address two questions: (1) Why do investments in large-scale digital information systems continue to fail despite the wealth of knowledge about how to successfully deploy such systems?, and (2) How can public sector organizations best ensure that investments in digital information systems deliver value to and/or on behalf of the citizens who pay for such systems?
CITOP Research Themes
- Policy and Strategy for digital information and communications technologies (DICTs)
- Digitally-enabled Service Innovation – Design, adoption, deployment and use
- Impacts DICTs on forms of organizing work processes, jobs and roles
- Social, cultural, and demographic impacts of DICTs
Gerald Grant, PhD
Director, CITOP
Professor and Information Systems Area Coordinator
Sprott School of Business
Carleton University
Tel: 613-520-2600 ext. 8006
Email: gerald.grant@carleton.ca